{"id":1443,"date":"2024-09-29T10:37:57","date_gmt":"2024-09-29T10:37:57","guid":{"rendered":"https:\/\/lofia.olenalighting.com\/?page_id=1443"},"modified":"2024-09-29T10:38:46","modified_gmt":"2024-09-29T10:38:46","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/lofialight.com\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t
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Refund Policy\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/p>

Last Updated:\u00a0<\/a>4\/9\/2023<\/h2>

<\/p>

1. Refund Eligibility<\/p>

a. Returns within 7 Days: Lofia Light offers refunds for products that meet the following criteria:<\/p>

  • The product is returned within 7 days of the purchase date.<\/li>
  • The product is in its original, unused condition with all tags and packaging intact.<\/li>
  • Proof of purchase (order number, receipt, or invoice) is provided.<\/li><\/ul>

    2. Refund Process<\/p>

    a. Initiating a Refund: To initiate a refund, please contact our customer support team at info@lofialight.com within 7 days of your purchase.<\/p>

    b. Return Authorization: Once your request is approved, you will receive instructions on how to return the product. Please follow these instructions carefully.<\/p>

    c. Product Inspection: We will inspect the returned product upon receipt. If it meets the eligibility criteria outlined in Section 1, a refund will be processed.<\/p>

    d. Refund Method: Refunds will be processed within [X] business days in the form of store credit, which can be used for future purchases on our website.<\/p>

    3. Non-Refundable Items<\/p>

    a. The following items are non-refundable:<\/p>

    Customized or personalized products.<\/p>

    Products damaged due to misuse, mishandling, or neglect.<\/p>

    4. Shipping Costs<\/p>

    a. Shipping fees for the original purchase are non-refundable unless the return is due to an error on our part.<\/p>

    b. Customers are responsible for return shipping costs.<\/p>

    5. Cancellation of Refund Requests<\/p>

    a. Lofia Light reserves the right to refuse or cancel any refund request, particularly if the product does not meet the eligibility criteria outlined in Section 1 or if the return is attempted after the 7-day window.<\/p>

    6. Contact Us<\/p>

    If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact our customer support team at info@lofialight.com.<\/p>

    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Refund Policy Last Updated:\u00a04\/9\/2023 1. Refund Eligibility a. 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