Last Updated: 4/9/2023
1. Order Cancellation
a. Cancellation Window: You have the right to cancel an order within 12 hours of placing it. After this period, cancellations may not be possible.
2. Cancellation Process
a. Requesting a Cancellation: To request an order cancellation, please contact our customer support team at info@lofialight.com as soon as possible.
b. Cancellation Confirmation: If your order is eligible for cancellation, we will confirm the cancellation and provide further instructions.
3. Refusal of Cancellation
a. Refusal Rights: Lofia Light reserves the right to refuse or deny any cancellation request under certain circumstances, including but not limited to:
- If the order has already been shipped or processed.
- If a customized or personalized product has been prepared.
- If the cancellation request is made after the specified cancellation window.
4. Refund for Cancelled Orders
a. If your order is eligible for cancellation and you have already made a payment, a refund will be issued in the form of store credit, which can be used for future purchases on our website.
5. Contact Us
If you have any questions or need further assistance regarding order cancellations, please contact our customer support team at info@lofialight.com.