Last Updated: 4/9/2023
1. Refund Eligibility
a. Returns within 7 Days: Lofia Light offers refunds for products that meet the following criteria:
- The product is returned within 7 days of the purchase date.
- The product is in its original, unused condition with all tags and packaging intact.
- Proof of purchase (order number, receipt, or invoice) is provided.
2. Refund Process
a. Initiating a Refund: To initiate a refund, please contact our customer support team at info@lofialight.com within 7 days of your purchase.
b. Return Authorization: Once your request is approved, you will receive instructions on how to return the product. Please follow these instructions carefully.
c. Product Inspection: We will inspect the returned product upon receipt. If it meets the eligibility criteria outlined in Section 1, a refund will be processed.
d. Refund Method: Refunds will be processed within [X] business days in the form of store credit, which can be used for future purchases on our website.
3. Non-Refundable Items
a. The following items are non-refundable:
Customized or personalized products.
Products damaged due to misuse, mishandling, or neglect.
4. Shipping Costs
a. Shipping fees for the original purchase are non-refundable unless the return is due to an error on our part.
b. Customers are responsible for return shipping costs.
5. Cancellation of Refund Requests
a. Lofia Light reserves the right to refuse or cancel any refund request, particularly if the product does not meet the eligibility criteria outlined in Section 1 or if the return is attempted after the 7-day window.
6. Contact Us
If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact our customer support team at info@lofialight.com.